Frequently asked questions
Straightforward answers about Thrive, product verification and the calculator.
What is Thrive?
Thrive is a UK wellness brand focused on clear product information, quality standards and straightforward customer service.
How do I check whether a Thrive product is genuine?
Use the unique code printed on the product label or packaging on our product verification page. Codes are checked against the Thrive product register.
Where can I find the verification code?
The code should appear on the product label or outer packaging. If the code is missing, damaged or produces an unexpected result, do not rely on the product and contact us.
What does the calculator do?
The calculator performs concentration and measurement arithmetic using values entered by the visitor. Its Vial mode calculates concentration, liquid volume and the equivalent U-100 scale units. Its Pen mode calculates the amount per click and the number of clicks represented by a visitor-entered target amount.
Does the calculator tell me what amount to use?
No. It does not select, suggest or recommend an amount. The target amount must be determined independently from the calculator. It is not a substitute for product instructions, the device manufacturer, a pharmacist or a qualified healthcare professional.
What pen format does the calculator use?
Pen mode uses the Thrive 3 ml cartridge format: 300 whole clicks when full, with each click representing 0.01 ml. Check that the product and device labels match this format before relying on a result.
Why can the exact Pen result contain part of a click?
The exact arithmetic can fall between whole clicks. Pen mode displays the exact result, the next whole-click setting and the amount represented by that setting, because rounding changes the represented amount. Always check the product and device information.
Are calculator entries stored?
The calculator runs in the page and does not intentionally submit the values entered into its fields to Thrive. Standard website technical and analytics data may still be processed as described in the Privacy and Cookie Policies.
Does Thrive provide medical advice?
No. Website information is general and does not diagnose, treat or prevent a condition and must not be treated as personalised medical advice. Seek advice from a qualified healthcare professional where appropriate.
How can I contact Thrive?
Use the contact form or email hello@thrive-labs.co.uk. Trade enquiries can also be submitted through the contact page.
Still have a question?
Send us a message and we will point you in the right direction.